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Responsible gambling

At NeoCasino, we are committed to providing a safe and responsible gaming environment for all our players. We understand that gambling can be entertaining, but it's essential to play within your means and maintain control over your gaming habits.

Tools for Responsible Gaming

To help you stay in control, we offer several tools:

  • Deposit Limits: Set daily, weekly, or monthly limits on your deposits via your account settings.
  • Time-Outs/Cool-Off Periods: Take a break from gaming with our self-imposed time-out options ranging from 24 hours to 30 days.
  • Self-Exclusion: Exclude yourself from gaming for a minimum of 6 months. This will automatically freeze your account and prevent you from accessing it during this period.
  • Loss Limits: Set daily, weekly, or monthly cash loss limits to help you manage your losses.
  • Session Reminders: Receive alerts after 30/60/90 minutes of play to remind you of the time spent gaming.

Support Organizations

We also encourage our players to seek support from external organizations when needed:

  • Gamblers Anonymous (International): A worldwide program for individuals struggling with compulsive gambling.
  • GamCare (UK-based): Provides resources and support for problem gamblers in the UK.
  • BeGambleAware.org: Offers guidance and tools for responsible gaming.
  • Australian-Specific Resources:
    • Gambling Help Online: A helpline providing counseling services (1800 858 858).
    • Lifeline Australia: A support service for individuals in crisis (13 11 14).
    • Local State Regulators (e.g., Liquor & Gaming NSW): Ensure compliance with state laws and regulations.

Anjouan License and Responsible Gambling

While the Anjouan license does not supersede Australian state laws, we strive to meet or exceed international standards for responsible gaming. Our commitment to player well-being is evident in our comprehensive set of tools and resources available to all players.

If you need assistance or have concerns about your gaming habits, please don't hesitate to reach out to us through our live chat support. We are here to help you maintain a healthy balance between gaming and other aspects of your life.